| Managed Care:
“Why Penny does not accept managed care reimbursement
for Mental Health service.”
If you are a member of an HMO or PPO that provides
reimbursement for mental health counseling, please read the
enclosed before making your choice regarding accessing those
benefits.
Reason #1: Lack of confidentiality
All managed care plans (MCP’s) involve direct clinical
management by the plan’s case managers. If you access
therapy through your MCP, it makes it necessary for your therapist
to disclose anything and everything related to your case to
your MCP.
This information is used by the MCP for determining benefits,
which they allocate at their own discretion. This impacts
your right of confidentiality, and it is possible that your
information will be stored in a computer system which could
be accessed by anyone.
The FBI and law enforcement officials can access your insurance
information at any time. This information could be used to
your disadvantage should a legal problem arise.
Furthermore, this lack of confidentiality could impact your
minor children even more negatively. Should they ever desire
to apply for certain jobs or educational programs, such as
law enforcement or the military, the information in their
insurance files could be used against them.
Reason #2: Difficulty getting treatment authorized
Due to the direct care management by MCP’s and their
desire to keep costs to a minimum, getting therapy sessions
authorized often becomes cumbersome and time consuming. Every
plan has different requirements and standards for authorizations.
Usually they require many hours a week of paperwork and phone
calls by the therapist in order to get authorizations. Some
will deny therapy in lieu of taking prescription medications.
MCP’s allow a certain number if treatment sessions per
year for each plan. Let’s assume your MCP allows up
to 20 sessions per year of outpatient psychotherapy. This
does not mean you can automatically access your benefits.
Often you first have to be referred by a primary care physician
member of the MCP. Then you may have to go through a phone
interview with an MCP case manager. Then you may have to go
contact several plan providers to find one who is accepting
new clients, who has a convenient location, or who has expertise
in your issues. Once you have found a provider, there may
be a long wait for an appointment due to pre-authorization
requirements. Then you are often given only one to three sessions
to start (50 minutes per week — though you may feel
you need more), as an assessment. Then you may need to wait
for more visits to be authorized — often weeks of phone
calls and paperwork flow back and forth between your provider
and the MCP. Then the MCP may only authorize three sessions
at a time with this continual waiting period in between. This
causes your treatment to be inconsistent, broken up, and can
cause you more anxiety not knowing if you will in fact get
your benefits authorized at all. Some clients give up on their
treatment due to these frustrations.
Furthermore, some MCP’s want to control the treatment
plan. Some will even dictate the specific treatment plan,
which is often very subjective and may even be anti-therapeutic.
Some plans will determine when it is time to terminate treatment,
even when the client continues to be in distress, or their
problem has not been sufficiently resolved.
Reason #3: Mis-diagnosing and/or over diagnosing
in order to get treatment authorized
Some MCP’s will not cover treatment unless it is a
“medical necessity.” This may mean the client
has to “pretend” they are “sick,”
or worse off than they are, in order to receive their benefits.
Most MCP’s do not cover marriage counseling, family
counseling, or adjustment counseling, unless they are part
of the treatment plan for a serious mental disorder or drug/alcohol
problem.
This situation puts both the therapist and client in a negative
situation. Often the “assessment” sessions that
are initially authorized are not sufficient to give an accurate
diagnosis, yet the MCP will not authorize more visits without
one. The therapist may be inclined to “make up”
or “guess at” a diagnosis, which is not in the
best interest of the client.
Most importantly, you, the client should not be given a mental
illness diagnosis that is not correct, or is more serious
than what is true, simply to get treatment paid by the MCP.
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